Exchanges and Returns

If you decide not to keep an item you can request a free return for goods you have purchased on www.tatisriga.com or buy directly from TATIS Riga Studio up to 28 days after receiving your order for all full priced goods, or 14 days after sale items.

Please make sure the item you are returning is in perfect condition and in its original packaging, including the dust-bag or presentation box.

Please note we can only accept returns on personalised products with individual engravings if they are faulty or were damaged upon arrival.

The customer covers return shipping cost 4.99 EUR

We will usually refund your order within 3 days of receiving return goods in our studio, but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time.

Address:

TATIS Riga Studio

Zvaigznu iela 25, Riga

Latvia, LV-1009

 

All returns should be accompanied by the original invoice.

You are responsible for your item until we receive it, so we recommend that you use a trusted recorded delivery service.